Refunds
Money back on the first paid month, and what happens after it
48-hour guarantee Once per account Pause or cancel online
Policy
Your first paid month is covered by a money-back guarantee: ask within 48 hours of that first charge and we refund it in full, no reason needed. One refund per account.
Ask from your account page with one click, or write to us from the email on your account. The refund is issued by Dodo Payments, our merchant of record, to the original payment method. Your account page shows when it has been requested, when the payment provider has processed it, and if it failed. How long your bank then takes to show it varies by bank.
Apart from that first month, renewals are not refundable under this policy, but you can pause your plan at any time and resume it when your next search starts, or cancel online; a cancelled plan stays active until the end of the paid period. We email you before each renewal.
This policy does not limit rights you may have under applicable law.
A run that fails never counts against your applications, and a failed free application is given back.
If something went wrong on our side at any time, write to us at help@eachrole.com and we will make it right.